If buyers reorder in the portal and reps lose credit, the portal stalls. Week one on Parcel Build is a first working version that keeps account ownership clear, attributes self-serve orders to the assigned rep, and shows a simple commission-friendly ledger your team can trust. You own the code. Flat monthly. See custom software for wholesalers. If rep commission on self-serve wholesale is the gap, start a free 30-day build.
How should commission work when the buyer places the reorder themselves?
Keep account ownership on the account. Attribute each portal reorder to the assigned rep. Show a simple ledger your team can read and export. Week one does not need a full incentive-compensation suite. It needs a path reps trust so self-serve reorders do not feel like unpaid work.
On Parcel Build, week one is a first working version of that attribution path. Flat monthly. You own the code.
Why paying only on manually written orders punishes portal adoption
If commission only lands when a rep types the order, reps steer buyers away from the portal. Self-serve reorders then look like lost credit. Adoption stalls even when the portal would save time for everyone.
Paying on attributed portal orders keeps the incentive aligned with self-serve. The rep still owns the account. The buyer still reorders without a phone call for every line.
What stays out of month one
Defer full CaptivateIQ-style incentive-compensation engines. Defer every SPIFF contest suite. Defer payroll tax automation claims. Month one is account ownership, portal-order attribution, and a readable ledger for known accounts.
FAQ
Does attributing portal orders to the account rep replace a full commission payroll system in month one?
No. Month one is ownership, attribution, and a simple ledger your team can trust. Payroll systems can stay where they already run.
Can inside sales and outside reps share credit rules without two portals?
Yes. Week one can keep one portal and clear ownership rules so inside and outside roles share credit on the same account path when that is your named gap.
Next step
If rep commission when buyers self-serve wholesale is what feels hardest, start a free 30-day build. Name that gap on the form. We scope a free 30-day build on that problem: first working version in week one, flat monthly after if you want to continue.