A wholesale portal should show buyers the return window and policy on the order, not only open an RMA form with no dates. Week one on Parcel Build is that first working version: display window open or closed plus short policy text. You own the code. Flat monthly. See custom software for wholesalers. If return window policy display in a wholesale portal is the gap, start a free 30-day build.
What return window facts should week one show before an RMA starts?
Week one can show whether the return window is open or closed for that order, the key dates that define the window, and a short policy summary the buyer can read before starting a return. Full RMA intake, reason codes, and photo proof can sit beside this later. Carrier labels and reverse-flow automation can wait until the display path earns its keep.
On Parcel Build, week one is a first working version of that path. Flat monthly. You own the code.
Why buyers open RMAs after the window because the policy lived only in a PDF terms page
The buyer opens a past order and starts a return. The only policy text lived in a PDF terms page from onboarding. Nobody saw the window dates on the order itself. Inside sales rejects the request after the fact. The buyer feels blindsided. Your team spends time explaining a rule that was never visible where the return starts.
Showing open or closed plus short policy on the order cuts surprise RMAs. Buyers know before they submit. Your queue sees fewer after-window claims that never should have started.
What stays out of month one
Defer RMA shipping labels as primary. Defer warehouse reverse flows as primary. Defer carrier proof-of-delivery disputes as primary. Month one is return window open or closed plus short policy text on the order for known accounts.
FAQ
Is return window policy display the same as RMA intake?
No. RMA intake starts the return with reason, lines, and status. Return window policy display shows whether the buyer is still eligible and what the short policy says before that intake begins. They can sit together later. Week one can prove the display without cloning full RMA intake as the primary path.
Does week one need label generation before showing return window and policy is useful?
No. Week one can show window state and policy on the order even when labels still happen offline or later. Label generation can wait until the display path earns its keep, or ship beside it when both are needed.
Next step
If return window policy display in a wholesale portal is what feels hardest, start a free 30-day build. Name that gap on the form. We scope a free 30-day build on that problem: first working version in week one, flat monthly after if you want to continue.