A wholesale portal should let a signed-in buyer start a return from a past order or invoice line, collect reason and photos when you need them, and show clear approve or reject status. Week one on Parcel Build is that first working version for known accounts. You own the code. Flat monthly. See custom software for wholesalers. If returns and RMA for buyers is the gap, start a free 30-day build.
What should a week-one wholesale RMA path cover (and what can wait)?
Week one can cover a buyer-started RMA from an order or invoice line, reason and optional photo attach, and a clear approve or reject status the buyer can see. Your team gets a shared queue with owner and next action. Carrier label automation, multi-vendor RTV, and full reverse-logistics suites can wait until that path earns its keep.
On Parcel Build, week one is a first working version of that path. Flat monthly. You own the code.
Why email and spreadsheet RMAs stall credits and create duplicate claims
Returns arrive as email threads. Someone copies lines into a spreadsheet. Photos live in a different inbox. The buyer opens a second request because the first one has no visible status. Credits stall while people hunt for the current row.
The stall is missing status and ownership. The buyer does not know if the RMA was accepted. Inside sales cannot see who owns the next step. Finance cannot show which claim already started.
What month one should not try to be
Defer full reverse logistics. Defer every carrier label flow. Defer multi-vendor RTV automation. Month one is a buyer-started RMA with reason, optional proof, and a clear approve or reject path for known accounts.
FAQ
Does a custom portal replace Continuum-style returns SaaS or a full WMS returns module in month one?
No. Month one is a first working RMA path for known accounts: start from an order or invoice line, review, and status. Broader returns suites can stay where they already earn their place.
Can buyers only return lines tied to their own invoices and ship-to accounts?
Yes. Week one can scope RMA starts to invoices and ship-tos on the signed-in account. That keeps claims tied to known commercial history.
Next step
If returns and RMA in a wholesale buyer portal is what feels hardest, start a free 30-day build. Name that gap on the form. We scope a free 30-day build on that problem: first working version in week one, flat monthly after if you want to continue.